At the turn of the century, the field service management (FSM) sector predominantly functioned over manual operations. Today, on the other hand, it has evolved to adopt emerging tech-driven solutions within several of its facets to generate never-before-seen operational efficiencies. With the deployment of technologies such as the cloud, IoT, AI-powered automation, and more, the FSM arena has now moved significantly closer to its ultimate mission of enhancing workforce productivity, customer satisfaction, and seamless collaboration between onsite technicians and facility managers.
With the rise in FSM technology solution vendors came the mushrooming of FSM consulting/services companies that offer complementary offerings to strengthen the implementation of innovative solutions within firms. On the other hand, these consulting companies also provide services to aid their clients in integrating their FSM deployments with other existing technology solutions such as CRM and ERP systems.
Looking ahead, FSM enterprises will require both digital transformation and business model changes in areas such as technician bots, digitally augmented subcontractors, and outcome-based contracts, to drive enhanced operational performance and efficiencies.
To help businesses find the right field service management solution providers and consulting companies, CIO Applications magazine’s editorial board has selected a list of field service management solution providers and consulting/services companies that exhibit innovative technologies an intuitive strategies.
We present to you CIO Applications,’ ‘Top 10 Field Service Management Solution Providers’