Top 10 Field Service Management Solution Companies - 2021

Optimum Info

Optimum Info offers a range of software solutions that help companies in the automotive, boating, equipment, powersports, and transportation industry optimize the performance of their network of dealers. Optimum Info began its journey back in 2009 with the goal to provide innovative software solutions to automotive companies, focusing on the OEM to Dealership collaboration space. Optimum Info was approached by an industry contact who was burdened by the problem and asked the company to build a Business Management system from the ground-up. Although in a nascent stage, Optimum Info leveraged its industry knowledge to build a disruptive business management solution that is highly flexible, scalable, and growth-oriented

optimuminfo.com

Brother Mobile Solutions

Brother Mobile Solutions offers a wide range of mobile printing and mobile and desktop labeling solutions designed to help improve performance and efficiency on the road, on the shop floor and in the warehouse. Through its network of authorized partners and ISVs it creates and delivers customized solutions designed specifically to meet the mobile printing and mobile and desktop labeling needs of customers in key markets. These markets include public safety, route accounting, field service, pest management, public utility field operations, insurance, manufacturing, warehousing, datacom and telecom services, and healthcare/laboratories. Its solutions for these markets are built on its own product line, which currently includes reliable, compact, mobile thermal full-page printers; rugged small-format thermal receipt and label printers; handheld and desktop laminated label printers; and wide-format, desktop thermal paper label printers. A variety of media and accessories for these products are available through authorized Brother Mobile Solutions partners

ByBox

ByBox is modernising field inventory management, delivering intelligence, visibility and security to the dynamic field service edge and allowing customers to increase field engineer productivity, improve service levels and drive cost out of their supply chain. It's technology evolves as the world does, and has come a long way from the original offer of mechanical lock boxes that secure distributed inventory. While these lock boxes still play an important role in field service inventory management, the full ByBox solution today provides the right mix of software, logistics expertise, smart lockers and forward stock locations (FSLs) to ensure the right parts arrive at your field service edge in time – supercharging your supply chain so it becomes a key business advantage. The customers leverage field service as a strategic source of value and differentiation, exceeding expectations cost-effectively. In short, ByBox ensures the right parts are in the right place at the right time

Device Magic

Device Magic is a mobile forms software used by thousands of organizations worldwide every day. It makes it easy for organizations to eliminate paperwork, improve data quality and increase efficiency by using mobile forms for data collection and delivery. Device Magic is a professional solution for fast, accurate, intelligent data collection. Device Magic is accurate real-time reporting from your teams. Whether it’s customizing your app with your own branding, integrating with your current data systems, or creating your form, your way, Device Magic can help you go paperless easily and quickly

Dispatch

Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand's reputation at risk. Today's consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise

FranConnect

FranConnect is the leading franchise management software provider. For nearly twenty years, the FranConnect platform has served as the Sales, Operations, and Marketing backbone for over 800 brands worldwide. Nine of the Franchise Times Top 10 Fastest Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance. FranConnect is dedicated to helping Franchise business leaders scale their growth, operate efficiently and optimize unit-level performance across their franchise systems. FranConnect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global follow-the-sun operations

MobiWork

MobiWork is a software technology company specializing in smartphone and cloud based mobile workforce solutions, perfect for any business with employees in the field. It is a complete smartphone and cloud-based solution for your employees in the field, your office workforce, and your customers. Each MobiWork® turnkey solution is crafted for a specific industry vertical or use cases, ready for immediate deployment, configurable and available all around the world in multiple languages for a broad range of company size (small, mid-size and large enterprises). The MobiWork solutions are licensed on a Software-As-A-Service (SaaS) basis and are used by over 20,000 users in more than 50 countries worldwide. MobiWork's business mobility solutions improve productivity, information exchange, and customer satisfaction. MobiWork's powerful mobility solutions are deployed in minutes, highly configurable, easily integrated with your existing software and reflect best business practices

Real Green Systems

Real Green Systems has been helping service industry businesses grow since 1984. It's Service Assistant – Cloud Solution software is built to manage and grow businesses that will open the door to an entire world of software and marketing innovations designed specifically to help service industry companies thrive. With Service Assistant and our Mobile Live software, an entire business is literally at your fingertips – wherever you happen to be. Real Green offers all-inclusive solutions to manage your business, build and promote your brand, acquire new customers, and develop ongoing relationships to build loyalty for your company. Whether your business is lawn care, landscaping, pest control or arbor care, it will thrive using the company's suite of business management and marketing solutions

ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. It helps small business entrepreneurs run and grow their businesses. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 100K tradespeople, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families. ServiceTitan is on a mission to serve the men and women of the field services trades with the tools, training and support to build their businesses and achieve all their goals. ServiceTitan judges your success by one metric: the success of our customers

SYNCrew

SYNCrew helps your company achieve higher profits by simplifying and streamlining field workforce management. Any team can use it's app to take pictures on site when starting and finishing their jobs, giving you powerful data and photographs. The data helps you perform up-to-date job labor costing per project or location, create accurate timesheets and keep a record of all the work performed and job site photographs taken. SYNCrew speaks your language. It also offer phone tech support for you and your employees in English, Spanish and Portuguese, because your employees need to feel confident using the app that logs their work. And it can offer text support in almost any language you could want. Syncrew can help you review hours and approve overtime for 20 employees in 1 minute per week, and easily verify any unexpected overtime with the photos and GPS locations