The novel platform provides organizations real-time visibility into their scattered workforce, undergoing operations, and the time needed to complete each operation. In case of emergencies, technicians can quickly feed appropriate information on the platform through their mobile devices, allowing firms to make swift decisions to tackle the challenges while also completing the scheduled tasks successfully. The solution utilizes cloud-based technologies and AI to run simulations that enable companies to make decisions and strategize according to their precise “business optimization goals”—reducing service costs and worker’s travel time, elevating customer satisfaction, and more.
Allowing field service businesses to enhance their agility and strategic decision-making in all situations, our platform has been at the core of the mission-critical operations of numerous global organizations
Click Field Service Edge embeds a lot of interesting features. The prime among them are customer engagement, capacity planning, and contract management. Through the customer engagement feature, ClickSoftware provides field service technicians complete customer-related information beforehand, which allows the workers to provide much better and accurate services. In addition, the end customer is provided with real-time status updates about a technician’s location, eliminating the need to contact the service provider repeatedly and thereby reducing the chances of missed appointments. On the other hand, capacity planning assists organizations in deploying the exact number of technicians according to customer demands; contract management allows firms to monitor operations efficiently when outsourced to external third-party contractors.
Being a robust application with proven track-record, it isn’t a surprise that the Click Field Service Edge platform has been at the core of mission-critical operations of numerous global organizations. For instance, Diebold, an enterprise specializing in tele-machine and financial technology services, improved its field service productivity by up to thirty percent after adopting ClickSoftware’s product. In addition, the solution also assisted Diebold in efficiently strategizing its service operations and fleet management; the cumulative travel distance by the company’s workers was reduced by 300,000 miles in a year, optimizing unnecessary travel and fuel costs.
The firm has been recognized as a market leader in the domain for six consecutive years by Gartner which speaks volumes about the firm’s progression since its inception. However, the company aims much bigger. ClickSoftware focuses extensively on strengthening its platform’s capabilities and scaling its applications in more verticals such as healthcare that can assist the company to geographically expand and gain market traction in regions like the APAC. In the process, the firm envisions to become a truly global organization.