For customers of Field2Base, a North Carolina-based field service solutions provider, turning their paper into digital forms isn’t such a time-hungry and complicated experience. The company’s novel mobile platform enables any business with field service personnel to generate intuitive, customized mobile forms to digitize on-site operational documents and complicated business workflows in a matter of hours.
Advanced technology and rising demands of receiving information as quickly as possible have stuck businesses between a rock and a hard place—being environmentally friendly and cost effective at the same time. Currently, field service workers report to a customer’s location with having little to no information on the issues and past experience.
With hundreds of paper forms being submitted every day, businesses are failing to respond faster to customers, store information securely, and provide the necessary follow up services. These issues can result in escalating operational costs, loss of revenue, and degradation of organizational productivity. “Moreover, such extensive usage and wastage of papers heavily impact the environment. Thus, the need of going paperless is not only to address the growing consumer demands and reducing inefficiencies, but it’s also about going green,” explains Tom Bright, CEO of Field2Base.
With Field2Base’s unique platform, customers can easily generate customizable mobile forms suited according to its various operations and workflows on their own
An additional advantage of using Field2Base—each customer’s mobile forms are completely alike to their original paper counterparts, thereby enabling the workers to use the digital forms without any formal training at all. As service workers report to a location, Field2Base administrators can send workers all the necessary customer details and turn-by-turn directions straight to their mobile device, resulting in easily performed operations and in-field data submissions. All form data is sent back, in real-time, to the worker’s homeoffice and can be stored in Field2Base’s secure and reliable datacenters. Their solutions also provide businesses with the ability to troubleshoot issues in the field via photo or video capturing and resolve issues quickly during the same appointment, such as ordering and paying for replacement equipment. The service provider servers get instantly updated, an invoice is generated, and the entire process can be tracked in real-time through intuitive dashboards till the delivery is complete.
With an easy-to-use interface and widespread applications in numerous verticals like healthcare, utilities, energy, and retail, Field2Base’s uniqueness truly stems from its analytics capabilities that put the platform a step ahead than its contemporaries. Field2Base’s intuitive, analytical dashboards allow users to gain unique business insights, make services more error-free and faster, enhance revenue generation, and deliver utmost customer satisfaction to their clients. For instance, Field2Base’s solutions helped KHAFRA Operation Services, a Georgia based full-service contract operations firm, to go totally paperless, build global visibility on its operations, speed up deliverables, and gain data-driven decision-making capabilities. “We are a leader now when it comes to our technology’s uniqueness in driving a client’s digital transformation process, its flexibility, and its ability to provide accurate business decisions for the client on various operational verticals,” remarks Bright. This analytical acumen also forms a big part of Field2Base’s future strategy in combination with IoT as it plans to expand shortly into the global market.