Impacts of Innovation in the Field Service Industry
By Greg Burcham, Head of Service Effectiveness, MilliporeSigma
One of the biggest hurdles is the inability to use a customer’s internal network to provide connection to the internet. The health care industry customers, with concerns related to HIPAA, are very reticent to allow an outside company to connect to their network for the purpose of taking advantage of the implementation of these sensors. The providers of these sensors, however, are overcoming this hurdle through the use of cellular connectivity built into the sensors.
The greatest benefit of the IOT innovations are lending to another growing trend in the Field Service industry, and that is a growing library of data related to the instruments and those who service them
The greatest benefit of the IOT innovations are lending to another growing trend in the Field Service industry, and that is a growing library of data related to the instruments and those who service them. Data Science is one of the fastest growing aspects in the realm of Information Technology. It has been predicted that the demand for Data Scientists will grow by 28 percent by 2020. Many companies are already recognizing the benefit of this higher level of data analytics and creating department heads whose sole job is to identify the opportunities — and to provide this service
Beyond data collection and analysis, Data Science brings a whole new perspective to the operation of a business in general. Using massive data collection and applying business rules to organize it, the ability to then apply statistical analysis and create a truly predictive process to manage that business. The selling points of this process become immediately obvious. Customer’s down time is appreciably reduced; break-fix becomes fix before break. The impact of preventive maintenance can be quantified for the customers which is a definite added value to them.
It is foreseeable that continued technological innovations will likely spawn others and methods of capitalizing on these technologizing will be realized by the consumers of them. In this case the consumers are the businesses that operate in the realm of the Field Service Industry.